Frequently asked questions

We want your shopping experience to be as easy and enjoyable as possible. Here you will find answers to frequently asked questions about our products, orders, delivery, and returns.

Your order will be processed within 1–3 business days. Delivery within Germany usually takes 2–5 business days.
Yes! You can return your order within 14 days of receipt without giving a reason. Please see our return policy on the "Delivery & Returns" page.
We exclusively use ethically sourced precious metals and stones to ensure sustainable and high-quality jewelry.
Yes, we offer engraving and custom orders. Please note that personalized items are non-returnable.Yes, we offer engraving and custom orders. Please note that personalized items are non-returnable.
Cancellation is only possible as long as the order has not yet been shipped. Please contact us immediately by email or phone.
Yes, we offer a 30- days warranty against defects in materials and workmanship.
Clean your jewelry regularly with a soft cloth. To maintain the quality of the material, avoid harsh chemicals, perfumes, or lotions.
Changes are only possible as long as the order has not yet been shipped. Please contact us as soon as possible by email or phone.
Yes, we deliver to selected countries worldwide. Delivery times and shipping costs vary depending on the country and will be displayed during the ordering process.
Sorry, currently we don't offer gift wrapping. It will be an option in the future!